


What is HubSpot Sales Hub?
Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
96 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Sales Hub?
Pros
- Trustworthy
- Respectful
- Transparent
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Pipeline Management
E-Mail Campaign Management
E-Mail Integration
Sales Analytics
Workflow Automation
CRM Integration
Internal Sales Collaboration
Conversation Coaching
Dialer Integration
Call Management
Next-Best-Action Recommendations
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
Appointment Scheduling
Score 9.0
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Lead Management
Score 9.0
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Customer Intelligence
Score 8.9
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Sales Analytics
Score 8.8
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Sales Enablement
Score 8.8
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Customer Relationship Management - Midmarket
Score 8.7
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Customer Relationship Management - Enterprise
Score 8.4
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HubSpot Sales Hub Reviews

Pierce H.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2024
HubSpot Sales Hub helps Driving CRM Excellence.
Likeliness to Recommend
What differentiates HubSpot Sales Hub from other similar products?
HubSpot Sales Hub is unique in the fact that it is a single CRM platform where marketing, sales, and service tools all come together. This provides all teams with one point of truth, enabling greater collaboration and data consistency throughout the customer lifecycle.
What is your favorite aspect of this product?
Another bonus is the email tracking and automation functionality. Sales personnel can track email opens, clicks, and responses to ensure prompt response. This, together with automated workflows and alerts, ensures no leads are lost. Such capabilities allow teams to provide targeted outreach on a mass scale, leading to more engagement and conversions.
What do you dislike most about this product?
Disadvantage is the deep customization of complicated workflows. While it is suitable for the typical sales scenario, companies with a very narrow scope might find the customization possibilities limited. Flexibly customizing automation and workflows would make it a much more valuable product across many different industries.
What recommendations would you give to someone considering this product?
HubSpot if used in the right way is definite to add value to your organization and would be a good return on investment. Its quite to easy to use and you can easily shift your whole team and the working paradigm. It's value lies in its ease of use and the ability to transform your working procedures.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Parker E.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2024
Boosting Sales Performance with HubSpot Tools.
Likeliness to Recommend
What differentiates HubSpot Sales Hub from other similar products?
A significant aspect of the platform is its simplicity. In contrast to competitors, HubSpot requires very little technical knowledge to set up and use, making it a good fit for businesses that do not have in-house IT teams. The free CRM package and scalable paid packages allow businesses of all sizes to utilize the platform and offer scalability that other competitors do not have.
What is your favorite aspect of this product?
The most valuable feature of HubSpot Sales Hub is its easy-to-use interface. Through drag-and-drop deal pipelines and configurable dashboards, it is easy for sales teams to manage leads, remain connected, and close deals at the top of their priority list. This simplicity enables faster adoption and higher productivity.
What do you dislike most about this product?
One of the most frustrating aspects of HubSpot Sales Hub is the steep pricing of features. Though you can use the free CRM, acquiring more powerful features such as custom reports or sales analytics is prohibitively expensive for small businesses, which means you cannot really make the most out of it.
What recommendations would you give to someone considering this product?
Well for anyone who is considering this software needs to understand and align their business needs first on how and where they can fit it right. Due to its vast features and capability to automate process one needs to understand their sales process first. You also got to take a look at all of their key features which are regarding to reports, sales process, automation and integration. So first understand and familiarize yourself with all the process of it in order to really enjoy all the benefits this software have to offer.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Chioma J.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2024
"A Powerful Tool for Streamlined Sales"
Likeliness to Recommend
What differentiates HubSpot Sales Hub from other similar products?
The UI, integration of AI and automation tools and the convenience of the usage are the major aspects that distinguish HubSpot from other platforms. HubSpot eliminates the need for numerous subscriptions by offering capabilities like lead management, pipeline monitoring, and even revenue projection. The AI functions are commendable for improving sales productivity, particularly in content development and sales forecasting.
What is your favorite aspect of this product?
My favorite feature of the sales funnel is the deal management feature, particularly the task automation and email automation sequences that allow sales teams to follow prospects easily and close deals quicker. The ease of use with the AI-powered tools for sales forecasting and reporting also makes it one of the most attractive platforms in the market.
What do you dislike most about this product?
However, this is a great platform but I find the CRM initial setup and learning curve a bit a challenging. One may find themselves struggling with the platform’s complexity as it is quite advanced.
What recommendations would you give to someone considering this product?
I would suggest making sure you are prepared for the change and that sufficient training is in place to ensure the platform is fully utilized before making any modifications. Additionally, to boost the sales team's productivity right away, make sure you take use of all the AI and automation technologies HubSpot has to offer.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
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