What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

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Awards & Recognition

HubSpot Sales Hub won the following awards in the Sales Engagement Platforms category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

96 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

3% Negative
7% Neutral
90% Positive

Pros

  • Trustworthy
  • Respectful
  • Transparent
  • Helps Innovate

Feature Ratings

Average 86

Pipeline Management

89

E-Mail Campaign Management

88

E-Mail Integration

88

Sales Analytics

87

Workflow Automation

87

CRM Integration

86

Internal Sales Collaboration

86

Conversation Coaching

84

Dialer Integration

84

Call Management

84

Next-Best-Action Recommendations

84

Vendor Capability Ratings

Average 86

Business Value Created

89

Ease of Implementation

89

Usability and Intuitiveness

88

Quality of Features

86

Availability and Quality of Training

86

Ease of Data Integration

86

Breadth of Features

86

Ease of IT Administration

85

Vendor Support

85

Product Strategy and Rate of Improvement

82

Ease of Customization

82

HubSpot Sales Hub Reviews

Pierce H.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

HubSpot Sales Hub helps Driving CRM Excellence.

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

HubSpot Sales Hub is unique in the fact that it is a single CRM platform where marketing, sales, and service tools all come together. This provides all teams with one point of truth, enabling greater collaboration and data consistency throughout the customer lifecycle.

What is your favorite aspect of this product?

Another bonus is the email tracking and automation functionality. Sales personnel can track email opens, clicks, and responses to ensure prompt response. This, together with automated workflows and alerts, ensures no leads are lost. Such capabilities allow teams to provide targeted outreach on a mass scale, leading to more engagement and conversions.

What do you dislike most about this product?

Disadvantage is the deep customization of complicated workflows. While it is suitable for the typical sales scenario, companies with a very narrow scope might find the customization possibilities limited. Flexibly customizing automation and workflows would make it a much more valuable product across many different industries.

What recommendations would you give to someone considering this product?

HubSpot if used in the right way is definite to add value to your organization and would be a good return on investment. Its quite to easy to use and you can easily shift your whole team and the working paradigm. It's value lies in its ease of use and the ability to transform your working procedures.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Parker E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Boosting Sales Performance with HubSpot Tools.

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

A significant aspect of the platform is its simplicity. In contrast to competitors, HubSpot requires very little technical knowledge to set up and use, making it a good fit for businesses that do not have in-house IT teams. The free CRM package and scalable paid packages allow businesses of all sizes to utilize the platform and offer scalability that other competitors do not have.

What is your favorite aspect of this product?

The most valuable feature of HubSpot Sales Hub is its easy-to-use interface. Through drag-and-drop deal pipelines and configurable dashboards, it is easy for sales teams to manage leads, remain connected, and close deals at the top of their priority list. This simplicity enables faster adoption and higher productivity.

What do you dislike most about this product?

One of the most frustrating aspects of HubSpot Sales Hub is the steep pricing of features. Though you can use the free CRM, acquiring more powerful features such as custom reports or sales analytics is prohibitively expensive for small businesses, which means you cannot really make the most out of it.

What recommendations would you give to someone considering this product?

Well for anyone who is considering this software needs to understand and align their business needs first on how and where they can fit it right. Due to its vast features and capability to automate process one needs to understand their sales process first. You also got to take a look at all of their key features which are regarding to reports, sales process, automation and integration. So first understand and familiarize yourself with all the process of it in order to really enjoy all the benefits this software have to offer.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Chioma J.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

"A Powerful Tool for Streamlined Sales"

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

The UI, integration of AI and automation tools and the convenience of the usage are the major aspects that distinguish HubSpot from other platforms. HubSpot eliminates the need for numerous subscriptions by offering capabilities like lead management, pipeline monitoring, and even revenue projection. The AI functions are commendable for improving sales productivity, particularly in content development and sales forecasting.

What is your favorite aspect of this product?

My favorite feature of the sales funnel is the deal management feature, particularly the task automation and email automation sequences that allow sales teams to follow prospects easily and close deals quicker. The ease of use with the AI-powered tools for sales forecasting and reporting also makes it one of the most attractive platforms in the market.

What do you dislike most about this product?

However, this is a great platform but I find the CRM initial setup and learning curve a bit a challenging. One may find themselves struggling with the platform’s complexity as it is quite advanced.

What recommendations would you give to someone considering this product?

I would suggest making sure you are prepared for the change and that sufficient training is in place to ensure the platform is fully utilized before making any modifications. Additionally, to boost the sales team's productivity right away, make sure you take use of all the AI and automation technologies HubSpot has to offer.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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