HubSpot Sales Hub Logo Award Winner Product Badge
HubSpot Sales Hub Logo Award Winner Product Badge
HubSpot

HubSpot Sales Hub

Composite Score
8.7 /10
CX Score
8.8 /10

What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

Company Details

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In Partnership With SelectHub

Awards & Recognition

HubSpot Sales Hub won the following awards in the Customer Relationship Management - Midmarket category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

2% Negative
9% Neutral
89% Positive

Pros

  • Performance Enhancing
  • Respectful
  • Reliable
  • Fair

Feature Ratings

Average 84

Lead Management

87

Collaboration

85

Account and Contact Management

85

Activity and Workflow Management

85

Sales Management

85

Marketing Management

83

Customer Service Management

82

Analytics and Reporting

81

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

75

Vendor Capability Ratings

Average 81

Availability and Quality of Training

83

Ease of Implementation

83

Ease of IT Administration

83

Usability and Intuitiveness

82

Ease of Data Integration

82

Business Value Created

82

Breadth of Features

82

Quality of Features

81

Ease of Customization

81

Vendor Support

80

Product Strategy and Rate of Improvement

79

HubSpot Sales Hub Reviews

Marissa R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Unique features, fantastic for Sales Support

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

It's a great tool to help sales professionals stay organized, keep track of leads and data stats. I can pull any type of data to understand team performance.

What is your favorite aspect of this product?

Cloud based sales organization allows us to access it anywhere

What do you dislike most about this product?

Can be challenging to import data at times and it sometimes unavailable,

What recommendations would you give to someone considering this product?

Make sure you have the team and leadership buy in before you start implementing

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Respectful

Cons

  • Commodity Features
  • Less Effective Service
  • Vendor Friendly Policies
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2023

Feature focused and user friendly, but costly.

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Saves Time

Cons

  • Less Generous
  • Charges for Enhancements
  • Less Friendly Negotiation

JAMES R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Easy to use, quick to implement, cost-effective

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

Hubspot allows you to pay for exactly what you need, without pushing the features that you don't need. It is cost-effective to enable a small business to use it and improve their efficiency without tying you into an over-featured product.

What is your favorite aspect of this product?

CRM, Products, Quoting

What do you dislike most about this product?

Cannot customize Product types beyond stock status. Hard to provide a customized monthly cost.

What recommendations would you give to someone considering this product?

If you're a small business looking for a customer management and quoting tool at a very feasible cost, this is absolutely what you should use. We are a small company of 6 people, and we are very happy with the expansion that Hubspot has given us. We will be long-term Hubspot clients and hope to grow in our use of their products as we grow.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

Cons

  • Commodity Features
  • Charges for Enhancements

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