What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

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Awards & Recognition

HubSpot Sales Hub won the following awards in the Customer Relationship Management - Midmarket category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

2% Negative
8% Neutral
90% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

86

Collaboration

86

Sales Management

85

Activity and Workflow Management

85

Account and Contact Management

84

Marketing Management

83

Customer Service Management

82

Analytics and Reporting

81

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

77

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

83

Availability and Quality of Training

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

82

Ease of Data Integration

82

Quality of Features

82

Breadth of Features

82

Ease of Customization

82

Vendor Support

80

Product Strategy and Rate of Improvement

80

HubSpot Sales Hub Reviews

Alenoghena E.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

A smart, efficient and reliable tool for business

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

Hubspot Sales is an an all in one platform that integrate sales, marketing Customer Relationships Management (CRM) and other important features, making it easy for companies and businesses to have all their support on one platform.

What is your favorite aspect of this product?

My favourite aspect of HubSpot sales is how it is creating automation most especially in the integration of Customer Relationship Management (CRM) tools.

What do you dislike most about this product?

To access more advance features such as advanced reporting, customization and more advanced automation requires payments which can be a bit pricey especially for small companies or business looking to upscale.

What recommendations would you give to someone considering this product?

HubSpot Sales is an excellent tool that covers Appointment settings, automation and even Customer Relationship Management (CRM). It is a tool that can serve as a one-stop shop for the basic need of companies and businesses after which the can upscale to paid features if the need arises.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Charges for Enhancements
  • Leverages Incumbent Status

Cleo S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Revenue Follow-Ups With Zero Excuses

Likeliness to Recommend

8 /10

What differentiates HubSpot Sales Hub from other similar products?

We run multi-touch outbound campaigns. HubSpot works for us because it doesn't just store contacts — it maps them to real timelines. I get instant visibility into email opens, clicks, and meeting flows

What is your favorite aspect of this product?

Sequences are gold. I created a 5-touch outbound cadence for a B2B event and booked 12 meetings in 3 days. I also love contact scoring — I can walk into a pipeline meeting knowing which leads are actually warming up

What do you dislike most about this product?

Task clutter builds up fast. You blink and you're behind on calls. Also, reporting for deals at different pipeline stages feels less intuitive than it should.

What recommendations would you give to someone considering this product?

Tag every contact religiously. If you're selling multiple service tiers, build custom pipelines for each. Don’t just use templates — personalise sequences with insights from LinkedIn or previous campaigns. It pays off.

Pros

  • Efficient Service
  • Effective Service
  • Client Friendly Policies
  • Fair

Vishal G.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

new prospecting tools, improved AI integration

Likeliness to Recommend

9 /10

What differentiates HubSpot Sales Hub from other similar products?

HubSpot Sales Hub sets itself apart by offering a user-friendly interface, seamless integration with other HubSpot tools, and a robust free tier with essential sales features

What is your favorite aspect of this product?

A popular feature of HubSpot Sales Hub is Sales Automation, allowing users to automate repetitive tasks and create custom workflows to improve efficiency in lead segmentation, task assignments, and email sequences.

What do you dislike most about this product?

Pricing and the limited customization options

What recommendations would you give to someone considering this product?

Nice Product. Must try

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Acts with Integrity

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